Tag Archives: six sigma

Integrated Servqual And Lean Sigma To Improve Education Service Quality

INTEGRATED SERVQUAL AND LEAN SIGMA TO IMPROVE EDUCATION SERVICE QUALITY Authors : Nasir Widha Setyanto, ARIF RAHMAN & Anisa Rahma Abstract : One indicator of the success management on education service business is customer satisfaction. Excellent service quality will make … Continue reading

Posted in My Researches, Researches | Tagged , , , , , , , ,

Lean Sigma Implementation To Minimize Waste At Packaging Process Of Pharmaceutical Industry

LEAN SIGMA IMPLEMENTATION TO MINIMIZE WASTE AT PACKAGING PROCESS OF PHARMACEUTICAL INDUSTRY Authors : ARIF RAHMAN, Nasir Widha Setyanto, Putri Kartika Riesky Syahindri Abstract : Waste are everything that do not add value to product or process. PT X, a … Continue reading

Posted in My Researches, Researches | Tagged , , , ,

Quality Improvement On Essential Oil Refining Process Of Nilam Leaves Using Six Sigma Approach

QUALITY IMPROVEMENT ON ESSENTIAL OIL REFINING PROCESS OF NILAM LEAVES USING SIX SIGMA APPROACH Authors : Nasir Widha Setyanto, ARIF RAHMAN Abstract : Nilam essential oil is one of Indonesia’s potential commodity. According to ISO 3757:2002, it controls product quality … Continue reading

Posted in My Researches, Researches | Tagged , , ,