Tag Archives: service

Implementation Of Delphi Method And Servqual To Improve Education Service Quality

IMPLEMENTATION OF DELPHI METHOD AND SERVQUAL TO IMPROVE EDUCATION SERVICE QUALITY Authors : Nasir Widha Setyanto, ARIF RAHMAN & Addelina Trisagita Abstract : Educational institution has to recognize the needs of customers to improve the education service quality. To improve … Continue reading

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Integrated Servqual And Lean Sigma To Improve Education Service Quality

INTEGRATED SERVQUAL AND LEAN SIGMA TO IMPROVE EDUCATION SERVICE QUALITY Authors : Nasir Widha Setyanto, ARIF RAHMAN & Anisa Rahma Abstract : One indicator of the success management on education service business is customer satisfaction. Excellent service quality will make … Continue reading

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M/M/c Queueing Theory Approach On Manpower Requirement Planning With Shojinka Technique At Stochastic Service System

M/M/C QUEUEING THEORY APPROACH ON MANPOWER REQUIREMENT PLANNING WITH SHOJINKA TECHNIQUE AT STOCHASTIC SERVICE SYSTEM Author : ARIF RAHMAN Abstract : Service system or the service industry meets problems on manpower requirement planning, because of stochastic pattern on customer arrival … Continue reading

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Implementation Of Service Quality (Servqual) And Quality Function Deployment (QFD) To Improve Customer Service

IMPLEMENTATION OF SERVICE QUALITY (SERVQUAL) AND QUALITY FUNCTION DEPLOYMENT (QFD) TO IMPROVE CUSTOMER SERVICE Authors : Nasir Widha Setyanto, ARIF RAHMAN, Arief Rahmawan Abstract : The state public service companies should improve and maintain its service quality. This study integrates … Continue reading

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