Tag Archives: quality

Implementation Of Delphi Method And Servqual To Improve Education Service Quality

IMPLEMENTATION OF DELPHI METHOD AND SERVQUAL TO IMPROVE EDUCATION SERVICE QUALITY Authors : Nasir Widha Setyanto, ARIF RAHMAN & Addelina Trisagita Abstract : Educational institution has to recognize the needs of customers to improve the education service quality. To improve … Continue reading

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Integrated Servqual And Lean Sigma To Improve Education Service Quality

INTEGRATED SERVQUAL AND LEAN SIGMA TO IMPROVE EDUCATION SERVICE QUALITY Authors : Nasir Widha Setyanto, ARIF RAHMAN & Anisa Rahma Abstract : One indicator of the success management on education service business is customer satisfaction. Excellent service quality will make … Continue reading

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Implementation Of Service Quality (Servqual) And Quality Function Deployment (QFD) To Improve Customer Service

IMPLEMENTATION OF SERVICE QUALITY (SERVQUAL) AND QUALITY FUNCTION DEPLOYMENT (QFD) TO IMPROVE CUSTOMER SERVICE Authors : Nasir Widha Setyanto, ARIF RAHMAN, Arief Rahmawan Abstract : The state public service companies should improve and maintain its service quality. This study integrates … Continue reading

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Parameters Control of Water Waste Treatment Process for Optimizing Capacity and Quality in The Boiler Feedwater by Using Taguchi Methods

PARAMETERS CONTROL OF WATER TREATMENT PROCESS FOR OPTIMIZING CAPACITY AND QUALITY IN THE BOILER FEEDWATER BY USING TAGUCHI METHOD Authors : Nasir Widha Setyanto, ARIF RAHMAN dan Wiluddyana Ghoisi Nafida Abstract : This research conducts some experiments on boiler feedwater … Continue reading

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Quality Improvement On Essential Oil Refining Process Of Nilam Leaves Using Six Sigma Approach

QUALITY IMPROVEMENT ON ESSENTIAL OIL REFINING PROCESS OF NILAM LEAVES USING SIX SIGMA APPROACH Authors : Nasir Widha Setyanto, ARIF RAHMAN Abstract : Nilam essential oil is one of Indonesia’s potential commodity. According to ISO 3757:2002, it controls product quality … Continue reading

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