Tag Archives: education

Implementation Of Delphi Method And Servqual To Improve Education Service Quality

IMPLEMENTATION OF DELPHI METHOD AND SERVQUAL TO IMPROVE EDUCATION SERVICE QUALITY Authors : Nasir Widha Setyanto, ARIF RAHMAN & Addelina Trisagita Abstract : Educational institution has to recognize the needs of customers to improve the education service quality. To improve … Continue reading

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Implementation Of Balanced Scorecard To Appraise The Performance Of Educational Institution

IMPLEMENTATION OF BALANCED SCORECARD TO APPRAISE THE PERFORMANCE OF EDUCATIONAL INSTITUTION Authors : Nasir Widha Setyanto, ARIF RAHMAN & Erdy Purnama Saputra Abstract : Performance appraisal becomes an important tool to formulate and evaluate organization’s strategic planning. Educational institution applies … Continue reading

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Integrated Servqual And Lean Sigma To Improve Education Service Quality

INTEGRATED SERVQUAL AND LEAN SIGMA TO IMPROVE EDUCATION SERVICE QUALITY Authors : Nasir Widha Setyanto, ARIF RAHMAN & Anisa Rahma Abstract : One indicator of the success management on education service business is customer satisfaction. Excellent service quality will make … Continue reading

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